For Landlords
We help landlords, developers and councils strengthen tenant performance and shape destinations that work commercially, operationally and culturally.
We work on the ground and at strategic level, giving you clear insight into what's happening across your estate and practical direction on what moves performance forward.
How We Work
Every project starts with understanding your place, the people within it, and where you want it to go.
From there, we design support that strengthens tenant performance, improves alignment and brings your long-term vision into focus, working in partnership with asset teams, property managers and the businesses on your estate.
We bring structure, commercial clarity and a grounded perspective to every stage.
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We Also Work Directly With Your Tenants
Your destination performs best when your tenants do.
Alongside strategic support for you, we coach the brands within your centres, helping founders and operators get clearer, work smarter and build the systems that drive performance.
We help tenants:
✔ Refine their offer before lease renewals
✔ Strengthen labour, service and operational structure
✔ Get clarity on numbers, priorities and customer experience
✔ Work through growth challenges and expansion planning
✔ Navigate their early days on site and build momentum
Practical, grounded support that gives tenants the direction they need and gives you a stronger, more resilient tenant mix.
Tenant Performance and Advisory
We provide practical, business-level support to the operators within your estate, helping them refine their offer, strengthen their operations and build commercial confidence.
What it delivers:
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Improved tenant performance and stability
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Better communication and alignment between tenants and asset teams
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Clear insight that supports planning and decision-making
Portfolio Development Programmes
Portfolio Development Programmes
We design programmes that build capability across your tenant base, bringing structure, consistency and confidence to multiple businesses at once.
What it delivers:
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Measurable
improvement in operational performance -
A more stable and engaged tenant community
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Reporting that supports stakeholder and investor requirements
Destination Strategy and Activation
We help you define the direction and identity of your destination, including positioning, tenant mix, customer experience and the programming that supports how the place evolves.
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What it delivers:
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Clear and confident strategic positioning
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Improved visibility, perception and footfall
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A coherent approach that connects brand, business and place
On-site Insight and Reporting
We spend time on site with your tenants, reviewing customer experience, operational performance and brand execution. Every review ends with practical recommendations that support progress.
What it delivers:
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Real-world insight from the ground
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Clear priorities for tenants and asset teams
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A foundation for ongoing support or development
Our Focus Areas
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Why Us
Most property consultants don't understand how brands actually operate. Most brand consultants don't understand landlord priorities.
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We've worked both sides.
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A decade running retail and hospitality businesses, from site management to national strategy, then almost a decade working with landlords and developers like Westfield and Transport for London on tenant performance, commercial strategy and customer experience.
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That mix means we understand the commercial pressures behind an asset plan and the operational realities your tenants face every day. We bridge the gap between what you need from your estate and what it actually takes to make businesses perform.
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We help strengthen performance across your portfolio without adding complexity or assuming everything needs fixing. Our focus is building clarity, alignment and sustainable progress.
Who you'll be working with
Sophie founded Market & Me after more than two decades working across retail, hospitality and place, from running sites on the shop floor to shaping large-scale destinations.
Her career includes senior roles with Westfield and Transport for London, where she led on tenant performance, commercial strategy and customer experience across complex mixed-use environments. She's also worked in partnership with local authorities, including Southwark Council, supporting business forums and regeneration initiatives designed to strengthen high street ecosystems.
That experience gives her a dual perspective. She understands what it takes to run a business and what it takes to manage one, the commercial drivers behind an asset strategy and the human challenges behind a shopfront.
Having worked within both private and public sector environments, Sophie bridges the gap between landlord objectives and tenant reality, bringing practical insight and commercial focus to every project.
Sophie leads every project personally, bringing in specialist partners when needed to ensure you get the right expertise for your brief.