For Landlords
We help landlords, developers and councils strengthen tenant performance, refine operational clarity and bring destination strategy to life - so your estate grows in a way that’s commercially sound, sustainable and aligned with your vision.
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We work on the ground and at strategic level, giving you clear insight into what’s happening across your estate and the practical steps that move performance forward.
What We Do
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We support the businesses across your estate, strengthen operational performance and provide clear on-site insight that helps you make informed planning, reporting and investment decisions.
How We Work
Every project begins with understanding your place, the people within it and how you want it to evolve. From there, we design support that strengthens performance, improves alignment and brings your long-term vision into focus.
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We work in partnership with asset teams, property managers and tenants, bringing structure, empathy and commercial clarity to every stage.
Tenant Performance and Advisory
We provide practical, business-level support to the operators within your estate. This helps them refine their offer, strengthen their operations and build commercial confidence.
​What it delivers:
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Improved tenant performance
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Better communication and alignment
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Clear insight for asset and property teams
Portfolio Development Programmes
We design programmes that build capability across multiple businesses at once. These programmes bring structure, consistency and confidence to your tenant base.
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What it delivers:
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Measurable improvement in performance
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A more stable and engaged tenant community
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Reporting that supports stakeholders and investors
Destination Strategy and Activation
We help you define the direction and identity of your destination. This includes positioning, tenant mix, experience and the activity that supports how the place evolves.​
What it delivers:
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Clear and confident strategic positioning
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Improved visibility and perception
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A coherent approach that connects brand, business and place
On-site Insight and Reporting
We spend time on site with your tenants, reviewing customer experience, operational performance and brand execution. Every review ends with practical recommendations that support progress and clarity.​
​What it delivers:
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Real-world insight
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Clear priorities for tenants and asset teams
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A foundation for ongoing support or development
Our Focus Areas
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Why Us
Our experience spans both sides of the industry. We have run businesses ourselves and we have worked within landlord, developer and local authority environments. This means we understand the commercial responsibilities behind an asset plan as well as the operational realities faced by tenants.
That dual perspective allows us to work with you in a way that is grounded, practical and commercially aware. We help strengthen performance across your estate without adding complexity or assuming anything needs fixing. Our goal is to build clarity and support progress.
Who you'll be working with
Sophie founded Market & Me after more than two decades working across retail, hospitality and place. From running sites on the shop floor to shaping large-scale destinations.
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Her career includes senior roles with Westfield and Transport for London, where she led on tenant performance, commercial strategy and customer experience across complex mixed-use environments. She’s also worked in partnership with local authorities, including Southwark Council, supporting business forums and regeneration initiatives designed to strengthen high-street ecosystems.
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That mix gives her a rare dual perspective - she understands what it takes to run a business, and what it takes to manage one.
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Having worked within both the private and public sector, Sophie bridges the gap between landlord strategy and tenant reality. She knows the commercial pressures behind an asset plan and the human challenges behind a shopfront.
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​Sophie leads every project personally, bringing in specialist partners when needed to ensure you get the right expertise for your brief.
